City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 89

Residents were asked to provide their opinion on the various services provided by the City. The top rated services are electronic bill paying, garbage collection, recycling services, dispatch services (911), and the City website. The lowest rated services are code enforcement, graffiti removal, zoning services, Handitran, and health inspections. Service Ratings Electronic Bill Paying Garbage Collection Recycling Services Dispatch Services (911) City Website Community Education … Landfill Services One Start Yard Waste Pickup Community Education … Plating Services Open Records Requests Action Center City TV Channels Animal Services Building Inspections Council Webcast Health Inspections Handitran Graffiti Removal Zoning Services Code Enforcement 88.2 83.9 78.7 78.6 76.2 75.4 75.3 73.2 73 69.7 68.4 66.9 64.9 63.1 60.4 59.6 55.5 54.7 53.5 53.4 53.4 45.8 0 20 40 60 Percent 80 100 An area of concern involves residents’ opinions about City of Arlington streets. When asked to rate the quality and maintenance of City streets, all areas came in below 70%. Street and Road Ratings Major Street Maintenance 67 Medians/ROW 66.8 Landscaping 62.2 Street Sweeping 60.7 Neighborhood Streets 58.6 Street Lighting 57.9 Traffic Flow-Entertain District 52.5 Overall Streets and Roads 50.3 Major Thoroughfare Traffic 50.2 Traffic Signal Timing 48.7 Street Repair Services 47.5 Road Work Repair Speed 41.6 0 20 40 8 60 80 100