City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 88

Customer Service Several questions were asked regarding the opinion of residents on the level of customer service provided by City of Arlington. The following graphs represent the data for how residents rated customer service overall, by department, and city services. The overall customer service rating for excellent and good decreased in FY 2012 over previous years, however the fair rating increased. Customer Service - Overall Rating 100 3.8 4.2 6.7 4.7 4.7 90 18.3 16.9 15.6 19.6 20.1 58.9 56.5 56.5 80 5.8 25.4 70 60 50 56.2 60.1 52.1 40 30 20 10 17.8 22.6 18.9 19.1 18.7 16.6 FY 2005 FY 2007 FY 2008 FY 2010 FY 2011 FY 2012 0 Excellent Good Fair Poor FY 2012 city service ratings by department indicate that Library, Fire, EMS, Parks, and Water all received ratings for customer service above 80%. FY 2012 City Service Ratings by Department Library 94.5 Fire 93.9 EMS 93.5 Parks 89.5 Water 87.6 Community Svcs 78 Convention Center 77.2 Police 75 Municipal Court 65.4 Municipal Airport 58.2 0 20 40 7 60 80 100