City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 84

Results Due to a methodology change, the data obtained in FY 2012 is considered “base year” data. Some discrepancies in the data from trending over past years could be due to the methodology change. Quality of Life Several questions were asked regarding the opinion of residents on the quality of life in Arlington. The following graphs represent the data for questions asking the overall rating of Arlington, the quality of life in neighborhoods, reasons residents live in Arlington, how residents perceive Arlington, the top problems in Arlington, and how safe residents feel. The overall excellent rating for the quality of life in Arlington reduced significantly from 24.6% in FY 2011 to 17.2% in FY 2012. The fair rating increased significantly from 14.9% in FY 2011 to 23% in FY 2012. Overall Rating of Arlington Quality of Life Trend 100 90 2.0 5.1 21.0 18.5 2.0 4.1 15.3 18.5 3.0 2.9 15.8 14.9 2.6 23 80 70 60 50 59.0 61.3 52.1 56.1 60.4 57.6 57.1 40 30 20 10 18.0 24.4 21.4 21.3 20.8 FY 2005 FY 2007 FY 2008 FY 2010 24.6 17.2 0 FY 2004 Excellent Good 3 Fair Poor FY 2011 FY 2012