City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 74

Overall Rating of Arlington City Services – Trend On Getting Money’s Worth for Tax Dollars 100 From Telephone Survey 80 77 75 70 From Online Survey 74 67 64 60 40 20 0 Dec. 2004 Jan. 2007 Jan. 2008 Dec. 2009 Dec. 2010 Dec. 2011 Question: Q21. “Thinking about the services and facilities that the city provides, do you feel that you are getting your money’s worth for your tax dollars, or not?” Base: Total respondents. (2004 n=443; 2007 n=445; 2008 n=437; 2009 n=400; 2010 n=309; 2011 n=537) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 74