City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 70

Ratings of City’s Communication Channels by Users – 2-Wave Trend (Top-Two Box—Excellent/Good) Dec. 2010 Dec. 2011 83 City Website 76 76 Council Webcast 56 76 City TV Channels 63 0 20 40 60 80 100 Percent Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months.” Base: Total respondents, excluding “don’t knows.” (Base Varies) * Question added in 2010. Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 70