City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 7

Below is a summary of each city service. Fire Department. Consistent with last year, virtually all of the users rate the fire department as “excellent” or “good” on quality of service and on timeliness of service. Top-two-box rating of community education services by the fire department (75%) is comparatively lower than ratings of the fire services above (90%+), but still viewed positively among citizens. Ambulance/Emergency Medical Services. Among users in the past 12 months, ambulance and emergency medical services continue to be rated very high (95%+ top- two box) on quality of service and timeliness of service. Police Department. Among users in the past 12 months, the police department is rated high with 75% and above top-two box, in terms of overall competence of police employees, behavior/attitude of police officers, and quality of services. Compared to these areas, top-two-box ratings of timeliness of services (68%) and community education services by the police department (70%) indicate more room for improvement. Parks/Recreation Facilities. Consistent with last year, residents in Arlington perceive the overall quality of parks and recreation facilities very positively, with top-two-box ratings of all attributes at 85% or higher. Specifically, about 90% of residents rate “excellent” or “good” on parks and recreation programs/classes, appearance of parks and facilities, and overall quality of parks. Library Services/Facilities. Among users in the past 12 months, library services and facilities in Arlington continue to be rated very high, with top-two-box ratings of all attributes at 85% or higher. Specifically, about 90% of residents rate “excellent” or “good” on quality of library services and library facilities. Community Services. Consistent with last year, among users in the past 12 months, quality of customer service is rated high (78% top-two box), while timeliness of service (65%) indicates room for some improvement. Water Utilities Services. Among users in the past 12 months, the water utilities department is rated very high with 85% and above top-two box, in terms of availability of service, quality of services, and timeliness of services. Not only past-year users but also residents in Arlington perceive the water utilities department very positively. Decision Analyst, Inc. 7