City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 66

Ratings of City Council/Staff Strongly Agree I get the answers I need when I visit a City facility 24 I get answers I need when I call a City facility 21 When I ask a City employee for something, they either provide the answer or find someone who can Somewhat Agree 47 44 26 When I ask the same question from different City employees, I get the same answer 65 41 18 0 70 34 20 67 52 40 60 Percent 80 100 Question: Q16b. “Based on your impression or experience, how much would you agree or disagree with the following statements, using a scale of “strongly agree,” “somewhat agree,” “Neither agree nor disagree,” “somewhat disagree,” and “strongly disagree.” Base: Total respondents, excluding “don’t knows.” (Base Varies) Note: This question asked beginning in 2010. Decision Analyst, Inc. 66