City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 66

Ratings of City Council/Staff
Strongly Agree
I get the answers I need when I visit a
City facility 24
I get answers I need when I call a City
facility 21
When I ask a City employee for
something, they either provide the
answer or find someone who can
Somewhat Agree
47
44
26
When I ask the same question from
different City employees, I get the same
answer
65
41
18
0
70
34
20
67
52
40
60
Percent
80
100
Question: Q16b. “Based on your impression or experience, how much would you agree or disagree with the
following statements, using a scale of “strongly agree,” “somewhat agree,” “Neither agree nor disagree,”
“somewhat disagree,” and “strongly disagree.”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Note: This question asked beginning in 2010.
Decision Analyst, Inc.
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