City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 61

Ratings of Water Utilities Department by All Citizens Excellent Water treatment services Good 34 Quality of drinking water 54 37 88 46 83 Efficiency in water line repair 25 Speed in completing water/sewer construction 24 55 79 Water conservation efforts 25 54 79 Overall quality of products and services 57 29 0 82 59 20 40 60 88 80 100 Percent Question: Q14c. “Whether or not you’ve had direct contact with the Water Utilities Department, please provide your opinion on the following.” Q14e. “Overall, how do you rate the quality of products and services the Water Utilities Department provides?” Base: Total respondents, excluding “don’t knows.” (Base Varies) Note: This question asked beginning in 2012. Decision Analyst, Inc. 61