City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 61

Ratings of Water Utilities Department by All Citizens
Excellent
Water treatment
services
Good
34
Quality of drinking
water
54
37
88
46
83
Efficiency in water
line repair 25 Speed in completing
water/sewer
construction 24 55 79
Water conservation
efforts 25 54 79
Overall quality of
products and
services
57
29
0
82
59
20
40
60
88
80
100
Percent
Question: Q14c. “Whether or not you’ve had direct contact with the Water Utilities Department, please provide your
opinion on the following.”
Q14e. “Overall, how do you rate the quality of products and services the Water Utilities Department
provides?”
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Note: This question asked beginning in 2012.
Decision Analyst, Inc.
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