City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 56

Perceptions of ―Availability of Services‖ by All Citizens 2-Wave Trend (Top-Two Box—Excellent/Good) Dec. 2010 Dec. 2011 96 Fire Services 98 91 Parks and Recreation Services 91 84 Police Services 85 0 20 40 60 80 100 Percent Question: Q11aX. “Whether or not you’ve had direct contact with the Fire Department, please provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Q11dX. “Whether or not you’ve had direct contact with the Police Department, please provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Q12aX. “Whether or not you’ve had direct contact with the Parks & Recreation Department, please provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Base: Total respondents, excluding “don’t knows.” (Base Varies) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 56