City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 54

Perceptions of ―Quality of Services in the City‖ by All Citizens 2-Wave Trend (Top-Two Box—Excellent/Good) Dec. 2010 Dec. 2011 95 Fire Services 98 Ambulance/Emergency Medical Services 93 Parks and Recreation Services 94 94 92 84 Police Services 81 0 20 40 60 Percent 80 100 Question: Q11aX. “Whether or not you’ve had direct contact with the Fire Department, please provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Q11bX. “Whether or not you’ve had direct contact or experience with ambulance services or emergency medical services in the city, how would you rate quality of ambulance services or emergency medical services in the city?” Q11dX. “Whether or not you’ve had direct contact with the Police Department, please provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Q12aX. “Whether or not you’ve had direct contact with the Parks & Recreation Department, please provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Base: Total respondents, excluding “don’t knows.” (Base Varies) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 54