City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 53

Perceptions of ―Quality of Services in the City‖ by All Citizens Excellent Good 52 Fire Services 46 Ambulance/Emergency Medical Services 40 54 Parks and Recreation Services 40 52 32 Police Services 0 20 49 40 60 98 94 92 81 80 100 Percent Question: Q11aX. “Whether or not you’ve had direct contact with the Fire Department, please provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Q11bX. “Whether or not you’ve had direct contact or experience with ambulance services or emergency medical services in the city, how would you rate quality of ambulance services or emergency medical services in the city?” Q11dX. “Whether or not you’ve had direct contact with the Police Department, please provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Q12aX. “Whether or not you’ve had direct contact with the Parks & Recreation Department, please provide your opinion on the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Base: Total respondents, excluding “don’t knows.” (Base Varies) Decision Analyst, Inc. 53