City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 52

Ratings of Other City Services by Users – 2-Wave Trend (Top-Two Box—Excellent/Good) (Cont.) Dec. 2010 Dec. 2011 90 Action Center 65 Municipal Courts Services 70 65 73 Building Inspection 60 72 Animal Services 60 92 Municipal Airport 58 67 Health Inspection 55 Handitran Transit Service 65 54 70 Graffiti Remova 53 70 Zoning Service 53 63 Code Enforcement 46 0 20 40 60 80 100 Percent Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months.” Base: Total respondents, excluding “don’t knows.” (Base Varies) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 52