City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 51

Ratings of Other City Services by Users –
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2010
Dec. 2011
86
88
Electronic Bill-paying Service
90
Quality of Garbage Collection
84
89
Quality of Recycling Services
79
83
79
Dispatch Service (911)
90
Convention Center
77
86
Landfill Service
75
90
Emergency Management Service
74
87
Quality of Yard Waste/Debris Pickup
73
80
One Start Shop Development Process
73
86
Plating Service
68
87
Open Record Request
67
0
20
40
60
Percent
80
100
(Continued)
Decision Analyst, Inc.
51