City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 51

Ratings of Other City Services by Users – 2-Wave Trend (Top-Two Box—Excellent/Good) Dec. 2010 Dec. 2011 86 88 Electronic Bill-paying Service 90 Quality of Garbage Collection 84 89 Quality of Recycling Services 79 83 79 Dispatch Service (911) 90 Convention Center 77 86 Landfill Service 75 90 Emergency Management Service 74 87 Quality of Yard Waste/Debris Pickup 73 80 One Start Shop Development Process 73 86 Plating Service 68 87 Open Record Request 67 0 20 40 60 Percent 80 100 (Continued) Decision Analyst, Inc. 51