City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 50

Ratings of Other City Services by Users
Excellent
Electronic Bill-paying Service 39
Quality of Garbage Collection 37
Good
49
88
47
84
Quality of Recycling Services 31 48 79
Dispatch Service (911) 30 49 79
Convention Center 22
Landfill Service 21
55
77
54
75
Emergency Management Service 28 46 74
Quality of Yard Waste/Debris Pickup 29 44 73
One Start Shop Development Process 29 44 73
Plating Service
23
45 68
41 67
26
Open Record Request
Action Center
23
Municipal Courts Services
42
18
Building Inspection
47
15
60
20 40
Municipal Airport 21 37
15
Handitran Transit Service
54
53
42
14
0
55
38
11
Code Enforcement
58
33
15
Zoning Service
60
40
21
Graffiti Removal
65
45
Animal Services
Health Inspection
65
53
32
20
46
40
60
80
100
Percent
Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Decision Analyst, Inc.
50