City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 50

Ratings of Other City Services by Users Excellent Electronic Bill-paying Service 39 Quality of Garbage Collection 37 Good 49 88 47 84 Quality of Recycling Services 31 48 79 Dispatch Service (911) 30 49 79 Convention Center 22 Landfill Service 21 55 77 54 75 Emergency Management Service 28 46 74 Quality of Yard Waste/Debris Pickup 29 44 73 One Start Shop Development Process 29 44 73 Plating Service 23 45 68 41 67 26 Open Record Request Action Center 23 Municipal Courts Services 42 18 Building Inspection 47 15 60 20 40 Municipal Airport 21 37 15 Handitran Transit Service 54 53 42 14 0 55 38 11 Code Enforcement 58 33 15 Zoning Service 60 40 21 Graffiti Removal 65 45 Animal Services Health Inspection 65 53 32 20 46 40 60 80 100 Percent Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months. Base: Total respondents, excluding “don’t knows.” (Base Varies) Decision Analyst, Inc. 50