City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 49

Ratings of Water Utilities Services by Users Excellent Good Quality of Services 38 50 88 Availability of Services 37 52 89 Timeliness of Services 35 0 52 20 40 60 87 80 100 Percent Question: Q14b. “Now, thinking about water customer services that the City provides, please rate each of the following. ” Base: Respondents who have used Water Customer Services in the past 12 months, excluding “don’t knows.” (Base Varies) Note: This question asked beginning in 2012. Decision Analyst, Inc. 49