City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 48

Services Water Utilities Department Contacted for in Past 12 Months Dec. 2011 Online payment system 33 Assistance/questions 11 Establish residential water service 6 Water line repair 5 Interactive phone payment system 4 Sewer assistance 2 Establish commercial/business water service 0 Other 5 Have not had contact 53 0 20 40 60 80 100 Percent Question: Q14a. “During the past 12 months, if you have had contact with the Water Utilities Department, what was the nature of the contact?” Base: Total respondents. (n=537) Note: This question asked beginning in 2012. Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 48