City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 46

Ratings of Community Services by Users Excellent Quality of Customer Service 32 Timeliness of Complaint Response 30 0 Good 46 78 35 20 40 65 60 80 100 Percent Question: Q13b. “Considering the services that community services provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.” Base: Respondents who have used Community Services in the past 12 months, excluding “don’t knows.” (Base Varies) Note: This question asked beginning in 2010. Decision Analyst, Inc. 46