City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 45
Community Services Used in Past 12 Months
2-Wave Trend
Dec. 2010
Dec. 2011
6
Animal shelter
11
Code complaint (to report/respond to a
complaint)
4
11
1
Housing assistance
4
Vital statistics (birth certificate, death
certificate)
4
3
2
2
Other
85
Have not used
75
0
20
40
60
80
100
Percent
Question: Q13a. “If you have utilized community services over the past 12 months, what was the nature of the
service?”
Base: Total respondents. (n=537)
Note: This question asked beginning in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
45