City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 45

Community Services Used in Past 12 Months 2-Wave Trend Dec. 2010 Dec. 2011 6 Animal shelter 11 Code complaint (to report/respond to a complaint) 4 11 1 Housing assistance 4 Vital statistics (birth certificate, death certificate) 4 3 2 2 Other 85 Have not used 75 0 20 40 60 80 100 Percent Question: Q13a. “If you have utilized community services over the past 12 months, what was the nature of the service?” Base: Total respondents. (n=537) Note: This question asked beginning in 2010. Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 45