City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 44

Ratings of Library Services/Facilities by Users – 2-Wave Trend (Top-Two Box—Excellent/Good) Dec. 2010 Dec. 2011 95 Quality of Library Services 95 94 Library Facilities 93 88 Availability of Materials 86 0 20 40 60 80 100 Percent Question: Q13. “Thinking about the Arlington libraries that you, or anyone in your household, have visited or used in the past 12 months, please rate each of the following.” Base: Respondents who have visited a library in the past 12 months. (Base Varies) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 44