City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 44
Ratings of Library Services/Facilities by Users –
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2010
Dec. 2011
95
Quality of Library
Services
95
94
Library Facilities
93
88
Availability of
Materials
86
0
20
40
60
80
100
Percent
Question: Q13. “Thinking about the Arlington libraries that you, or anyone in your household, have visited or used in
the past 12 months, please rate each of the following.”
Base: Respondents who have visited a library in the past 12 months. (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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