City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 42

City Library Services Used in Past 12 Months 2-Wave Trend Dec. 2010 Dec. 2011 Check out materials 54 64 16 17 Research 12 13 Utilize computers Attend programs or workshops 7 12 3 Other 9 35 Have not used 27 0 20 40 60 80 100 Percent Question: Q12b. “If you, or anyone in your household, have used a city library over the past 12 months, what was the nature of the service?” Base: Total respondents. (n=537) Note: This question asked beginning in 2010. Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 42