City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 41

Ratings of Parks and Recreation Facilities –
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2010
Dec. 2011
88
Parks and
Recreation
Programs/Classes
91
93
Overall Quality of
Parks
90
92
Appearance of
Parks and Facilities
90
89
Quality of Customer
Service*
86
88
Range of Activities
86
60
80
Percent
100
Question: Q12a. “Now, thinking about the Arlington parks and recreation facilities, please rate each of the following,
using a scale of “excellent”, “good”, “fair”, and “poor”.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
* Added in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
41