City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 41

Ratings of Parks and Recreation Facilities – 2-Wave Trend (Top-Two Box—Excellent/Good) Dec. 2010 Dec. 2011 88 Parks and Recreation Programs/Classes 91 93 Overall Quality of Parks 90 92 Appearance of Parks and Facilities 90 89 Quality of Customer Service* 86 88 Range of Activities 86 60 80 Percent 100 Question: Q12a. “Now, thinking about the Arlington parks and recreation facilities, please rate each of the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Base: Total respondents, excluding “don’t knows.” (Base Varies) * Added in 2010. Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 41