City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 35

Ratings of Ambulance/Emergency Medical Services by Users – 2-Wave Trend (Top-Two Box—Excellent/Good) Dec. 2010 Dec. 2011 91 Quality of Service 99 92 Timeliness of Service 100 0 20 40 60 80 100 Percent Question: Q11b. “Now, thinking about ambulance services or emergency medical services that the City provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.” Base: Respondents who have used ambulance services/emergency medical services in the past 12 months, excluding “don’t knows.” (Base Varies) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 35