City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 34

Ratings of Ambulance/Emergency Medical Services by Users Excellent Quality of Service Good 73 Timeliness of Service 26 78 0 20 99 22 40 60 80 100 100 Percent Question: Q11b. “Now, thinking about ambulance services or emergency medical services that the City provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.” Base: Respondents who have used ambulance services/emergency medical services in the past 12 months, excluding “don’t knows.” (Base Varies) Note: This question asked beginning in 2009. Decision Analyst, Inc. 34