City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 33

Ratings of Fire Department Services by Users –
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2010
Dec. 2011
92
Quality of Service
94
93
Timeliness of
Service
97
85
Comm. Ed. Svcs.
by F.D.
75
0
20
40
60
80
100
Percent
Question: Q11a. “Now, thinking about fire services that the City provides, please rate each of the following, using a
scale of “excellent,” “good,” “fair,” and “poor.”
Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.
Base: Respondents who have used Fire Services in the past 12 months, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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