City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 33

Ratings of Fire Department Services by Users – 2-Wave Trend (Top-Two Box—Excellent/Good) Dec. 2010 Dec. 2011 92 Quality of Service 94 93 Timeliness of Service 97 85 Comm. Ed. Svcs. by F.D. 75 0 20 40 60 80 100 Percent Question: Q11a. “Now, thinking about fire services that the City provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.” Q11. “And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months. Base: Respondents who have used Fire Services in the past 12 months, excluding “don’t knows.” (Base Varies) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 33