City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 32

Ratings of Fire Department Services by Users Excellent Good Quality of Fire Service 74 20 Timeliness of Fire Service 72 25 Comm. Ed. Svcs. by F.D. 41 0 20 34 40 60 94 97 75 80 100 Percent Question: Q11a. “Now, thinking about fire services that the City provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.” Q11. “And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months. Base: Respondents who have used Fire Services in the past 12 months, excluding “don’t knows.. (Base Varies) Note: This question asked beginning in 2009. Decision Analyst, Inc. 32