City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 31

Services Fire Department Contacted for in Past 12 Months
2-Wave Trend
Dec. 2010
Dec. 2011
11
Personal
assistance 4
Home or personal
property fire 4
2
<1 (0.3%)
Business or
commercial fire
1
9
Other
7
77
Have not had
contact
87
0
20
40
60
80
100
Percent
Question: Q11x. “If you have had contact with the Fire Department over the past 12 months, what was the nature of
the service?”
Base: Total respondents. (n=537)
Note: This question asked beginning in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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