City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 31

Services Fire Department Contacted for in Past 12 Months 2-Wave Trend Dec. 2010 Dec. 2011 11 Personal assistance 4 Home or personal property fire 4 2 <1 (0.3%) Business or commercial fire 1 9 Other 7 77 Have not had contact 87 0 20 40 60 80 100 Percent Question: Q11x. “If you have had contact with the Fire Department over the past 12 months, what was the nature of the service?” Base: Total respondents. (n=537) Note: This question asked beginning in 2010. Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 31