City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 21

Overall Rating of Neighborhood as a Place to Live – Trend (Top-Two Box—Excellent/Good) From Telephone Survey 100 84 81 82 82 82 78 80 79 From Online Survey 77 77 79 68 60 40 20 0 Dec. 2000 Dec. 2001 Nov. 2002 Nov. 2003 Dec. 2004 Dec. 2005 Jan. 2007 Jan. 2008 Dec. 2009 Dec. 2010 Dec. 2011 Question:Q2. “Overall, how would you rate your neighborhood as a neighborhood to live in, in terms of quality of life?” Base: Total respondents, excluding “don’t knows.” (2000 n=499; 2001 n=502; 2002 n=500; 2003 n=504; 2004 n=448; 2005 n=457; 2007 n=445; 2008 n=437; 2009 n=399; 2010 n=306; 2011 n=537) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 21