City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 2

TABLE OF CONTENTS BACKGROUND AND OBJECTIVES ............................................................................... 3 METHODS ...................................................................................................................... 3 USE OF DECISION ANALYST, INC. NAME ................................................................... 4 EXECUTIVE SUMMARY ................................................................................................. 5 DETAILED FINDINGS ................................................................................................... 10 Overall Rating And Perceptions Of Arlington ...................................................... 11 Neighborhoods ................................................................................................... 19 Ratings And Perceptions Of Specific Services And Facilities ............................. 29 Perceptions Of City's Initiatives And Communication Efforts .............................. 63 Fees And Taxes ................................................................................................. 71 APPENDIX .................................................................................................................... 76 QUESTIONNAIRE......................................................................................................... 81 Decision Analyst, Inc . 2