City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 17

Overall Rating of the City of Arlington – Trend
(―Right Direction‖)
100
From
Online
Survey
From Telephone Survey
82
80
77
76 75
Jan. 2007 Jan. 2008
81
73
60
40
20
0
Dec. 2004
Dec. 2009
Dec. 2010
Dec. 2011
Question: Q23. “Overall, do you feel that the City of Arlington is generally headed in the right direction or on the
wrong track?”
Base: Total respondents. (2004 n=441; 2007 n=445; 2008 n=437; 2009 n=400; 2010 n=309; 2011 n=537)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95%
confidence level.)
Decision Analyst, Inc.
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