City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 17

Overall Rating of the City of Arlington – Trend (―Right Direction‖) 100 From Online Survey From Telephone Survey 82 80 77 76 75 Jan. 2007 Jan. 2008 81 73 60 40 20 0 Dec. 2004 Dec. 2009 Dec. 2010 Dec. 2011 Question: Q23. “Overall, do you feel that the City of Arlington is generally headed in the right direction or on the wrong track?” Base: Total respondents. (2004 n=441; 2007 n=445; 2008 n=437; 2009 n=400; 2010 n=309; 2011 n=537) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 17