City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 16

Overall Rating of the City of Arlington 2-Wave Trend (In Terms of Direction) Dec. 2010 100 Dec. 2011 81 80 73 60 40 16 20 12 11 7 0 Right Direction Wrong Track Don't Know/No Answer Question: Q23. “Overall, do you feel that the City of Arlington is generally headed in the right direction or on the wrong track?” Base: Total respondents. (n=537) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2010 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 16