City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 108

Q16a.Have you had contact with staff or City Council at City Hall or another City facility in the past 12 months? {Choose One Answer} SR 1 2 3 Yes No Don’t know/No answer Q16b. Based on your impression or experience, how much would you agree or disagree with the following statements? {Choose One Answer For Each Row} SG Strongly Agree I get answers I need when I call a City facility (such as City Hall, Municipal Court, Police) .............................. 1 I get the answers I need when I visit a City facility (such as City Hall, Municipal Court, Police) ...................... 1 When I ask a City employee for something, they either provide the answer or find someone who can................ 1 When I ask the same question from different City employees, I get the same answer .............................................. 1 Some- what Agree Neither Agree Nor Disagree Some- what Disagree Strongly Disagree Don’t Know 2 3 4 5 6 2 3 4 5 6 2 3 4 5 6 2 3 4 5 6 Q17.-Q17a. (SKIP) Q18. (SKIP) Study #110528 16