City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 108

Q16a.Have you had contact with staff or City Council at City Hall or another City facility in the past 12
months? {Choose One Answer}
SR
1
2
3
Yes
No
Don’t know/No answer
Q16b. Based on your impression or experience, how much would you agree or disagree with the
following statements? {Choose One Answer For Each Row}
SG
Strongly
Agree
I get answers I need when I call a
City facility (such as City Hall,
Municipal Court, Police) ..............................
1
I get the answers I need when I
visit a City facility (such as City
Hall, Municipal Court, Police) ......................
1
When I ask a City employee for
something, they either provide the
answer or find someone who can................
1
When I ask the same question from
different City employees, I get the
same answer ..............................................
1
Some-
what
Agree Neither
Agree
Nor
Disagree Some-
what
Disagree Strongly
Disagree Don’t
Know
2 3 4 5 6
2 3 4 5 6
2 3 4 5 6
2 3 4 5 6
Q17.-Q17a. (SKIP)
Q18. (SKIP)
Study #110528
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