City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 106

Q14a. During the past 12 months, if you have had contact with the Water Utilities Department, what was the nature of the contact? {Choose All Correct Answers} MR 1 2 3 4 5 6 7 8 9 Establish residential water service Establish commercial/business water service Water line repair Sewer assistance Online payment system Assistance/questions Interactive phone payment system Other Have not had contact in the past 12 months Q14b. (ASK IF CODE 1-8, ANY SERVICE IN Q14a; OTHERWISE SKIP TO Q14c) Now, thinking about water customer services that the City provides, please rate each of the following. {Choose One Answer For Each Row} SG Excellent a. b. c. Quality of service ........................................ 1 Timeliness of service .................................. 1 Availability of service ................................... 1 Good Fair Poor Don’t Know 2 2 2 3 3 3 4 4 4 5 5 5 Q14c. Whether or not you’ve had direct contact with the Water Utilities Department, please provide your opinion on the following. {Choose One Answer For Each Row} SG Good Fair Poor Don’t Know 1 1 2 2 3 3 4 4 5 5 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 Excellent a. b. c. d. e. Quality of drinking water ............................. Efficiency in water line repair ...................... Speed in completing water/sewer construction ................................................ Water treatment services ............................ Water conservation efforts .......................... Study #110528 14