City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 104

Q12b. If you, or anyone in your household, have used a City Library over the past 12 months, what was
the nature of the service? {Choose All Correct Answers}
MR
1
2
3
4
5
6
Check out materials
Utilize computers
Attend programs or workshops
Research
Other
Have not used in the past 12 months
Q12z. (SKIP)
Q13. (ASK IF CODE 1-5, ANY SERVICE IN Q12b; OTHERWISE SKIP TO Q13a) Now, thinking about
services that the City Library provides, please rate each of the following. {Choose One Answer For
Each Row}
SG
Excellent Good Fair Poor Don’t
Know
1
1 2
2 3
3 4
4 5
5
1 2 3 4 5
a. Quality of library services ............................
b. Library facilities ...........................................
c. Availability of materials you wanted at
Arlington libraries .......................................
Q13a. If you have utilized Community Services over the past 12 months, what was the nature of the
service? {Choose All Correct Answers}
MR
1
2
3
4
5
6
Code complaint (to report or respond to a complaint)
Vital statistics (birth certificate, death certificate)
Animal shelter
Housing assistance
Other
Have not utilized in the past 12 months
Q13b. (ASK IF CODE 1-5, ANY SERVICE IN Q13a; OTHERWISE SKIP TO Q14) Considering the services
that Community Services provides, please rate each of the following. {Choose One Answer For
Each Row}
SG
Excellent
a.
b.
Quality of customer service ......................... 1
Timeliness of complaint response ............... 1
Study #110528
Good Fair Poor Don’t
Know
2
2 3
3 4
4 5
5
12