City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 104

Q12b. If you, or anyone in your household, have used a City Library over the past 12 months, what was the nature of the service? {Choose All Correct Answers} MR 1 2 3 4 5 6 Check out materials Utilize computers Attend programs or workshops Research Other Have not used in the past 12 months Q12z. (SKIP) Q13. (ASK IF CODE 1-5, ANY SERVICE IN Q12b; OTHERWISE SKIP TO Q13a) Now, thinking about services that the City Library provides, please rate each of the following. {Choose One Answer For Each Row} SG Excellent Good Fair Poor Don’t Know 1 1 2 2 3 3 4 4 5 5 1 2 3 4 5 a. Quality of library services ............................ b. Library facilities ........................................... c. Availability of materials you wanted at Arlington libraries ....................................... Q13a. If you have utilized Community Services over the past 12 months, what was the nature of the service? {Choose All Correct Answers} MR 1 2 3 4 5 6 Code complaint (to report or respond to a complaint) Vital statistics (birth certificate, death certificate) Animal shelter Housing assistance Other Have not utilized in the past 12 months Q13b. (ASK IF CODE 1-5, ANY SERVICE IN Q13a; OTHERWISE SKIP TO Q14) Considering the services that Community Services provides, please rate each of the following. {Choose One Answer For Each Row} SG Excellent a. b. Quality of customer service ......................... 1 Timeliness of complaint response ............... 1 Study #110528 Good Fair Poor Don’t Know 2 2 3 3 4 4 5 5 12