City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 102

Q11c.If you have had contact with the Arlington Police Department over the past 12 months, what was the nature of the service? {Choose All Correct Answers} MR 1 2 3 4 5 8 9 6 7 Personal or domestic disturbance assistance Home or personal property theft Business or commercial theft Alarm response Traffic violation At a sporting or entertainment venue Suspect in crime Other Have not had contact in the past 12 months Q11d. (ASK IF CODE 1-6 OR 8-9, ANY SERVICE IN Q11c; OTHERWISE SKIP TO Q11dX) Now, thinking about police services that the City provides, please rate each of the following. {Choose One Answer For Each Row} SG Good Fair Poor Don’t Know 1 1 2 2 3 3 4 4 5 5 1 2 3 4 5 1 2 3 4 5 Excellent a. b. c. d. Quality of service ........................................ Timeliness of service ................................. Overall competence of Police employees ................................................ Behavior and attitude of Police officers ...................................................... Q11dX. Whether or not you’ve had direct contact with the Police Department, please provide your opinion on the following. {Choose One Answer For Each Row} SG Good Fair Poor Don’t Know 1 1 2 2 3 3 4 4 5 5 1 2 3 4 5 1 2 3 4 5 Excellent a. b. c. d. Quality of Police services in the city ............ Availability of Police services ...................... Overall competence of Police employees ................................................ Behavior and attitude of Police officers ...................................................... Study #110528 10