City Services Satisfaction Survey 2012 City Services Satisfaction Survey - Page 100

Q11x. If you have had contact with the Fire Department over the past 12 months, what was the nature of the service? {Choose All Correct Answers} MR 1 2 3 4 5 Home or personal property fire Business or commercial fire Personal assistance Other Have not had contact in the past 12 months Q11a. (ASK IF CODE 1-4, ANY SERVICE IN Q11x; OTHERWISE SKIP TO Q11aX) Now, thinking about Fire services that the City provides, please rate each of the following. {Choose One Answer For Each Row} SG Excellent a. b. Quality of service ........................................ 1 Timeliness of service .................................. 1 Good Fair Poor Don’t Know 2 2 3 3 4 4 5 5 Q11aX. Whether or not you’ve had direct contact with the Fire Department, please provide your opinion on the following. {Choose One Answer For Each Row} SG Excellent a. b. Quality of Fire services in the city ................ 1 Availability of Fire services .......................... 1 Study #110528 Good Fair Poor Don’t Know 2 2 3 3 4 4 5 5 8