City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 69

Overall Rating of Arlington City Services – Trend
Quality of Recycling Services
(Top-Two Box—Excellent/Good)
100
87
80 81 81
Dec.
2000 Dec.
2001 Nov.
2002
90 90
Jan.
2007 Jan.
2008
85
87
89
80
60
40
20
0
Nov.
2003
Dec.
2005
Dec.
2009
Dec.
2010
Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Note: Wording of this question along with rating scale changed slightly from previous waves and will affect the
tracking of the numbers.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2009. A block “up” arrow () indicates a significant increase
and a block “down” arrow () indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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