City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 51

Overall Rating of Customer Service by City
80
60
56
Top-Two Box = 75%
40
20
20
19
5
0
Excellent
Good
Fair
Poor
Question: Q6. “Overall, how would you rate the level of customer service provided by City of Arlington
departments?”
Base: Total respondents, excluding “don’t knows.” (n=299)
Note: This question asked beginning in 2005.
Decision Analyst, Inc.
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