City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 47

Ratings of Other City Services by Users –
3-Wave Trend* (Top-Two Box—Excellent/Good)
Jan. 2008
Dec. 2009
Dec. 2010
Municipal Airport**
92
91
93
90
Quality of Garbage Collection
84
86
90
Convention Center
Emergency Management Service**
90
Action Center**
90
90
87
89
Quality of Recycling Services
Quality of Yard Waste/Debris Pickup**
87
Open Record Request**
87
Electronic Bill-paying Service**
86
85
Landfill Service
91
86
Plating Service**
86
Quality of Drinking Water**
85
0
20
Decision Analyst, Inc.
40
60
Percent
80
100
47