City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 45

Ratings of Planning Department Services by Users
Excellent
Quality Of
Customer Service 21
Timeliness Of
Receiving Permits 22
Timeliness Of
Receiving Building
Inspection 19
Timeliness Of Plan
Review 17
0
Good
47
68
56
78
56
75
50
20
40
67
60
80
100
Percent
Question: Q13d. “Considering the services that community, planning and development provides, please rate each
of the following, using a scale of “excellent,” “good,” “fair,” and “poor.”
Base: Respondents who have used community planning and development services in the past 12 months, excluding
“don’t knows.” (Base Varies)
Note: This question asked beginning in 2010.
Decision Analyst, Inc.
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