City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 38

Ratings of Parks and Recreation Facilities –
3-Wave Trend (Top-Two Box—Excellent/Good)
Jan. 2008
Dec, 2009
Dec. 2010
87
Overall Quality of
Parks
91
93
83
Appearance of
Parks and Facilities
90
92
Quality of Customer
Service*
89
77
80
Range of Activities
88
80
Parks and
Recreation
Programs/Classes
85
88
0
20
40
60
80
100
Percent
Question: Q12a. “Now, thinking about the Arlington parks and recreation facilities, please rate each of the following,
using a scale of “excellent”, “good”, “fair”, and “poor”.
Base from 2009: Total respondents, excluding “don’t knows.” (Base Varies)
Base up to 2008: Have visited or used … in past 12 months, excluding “don’t knows.” (Base Varies)
* Added in 2010.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2009. A block “up” arrow () indicates a significant increase
and a block “down” arrow () indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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