City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 33

Ratings of Ambulance/Emergency Medical Services by Users –
3-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2009
Dec. 2010
94
Quality of Service
91
95
Timeliness of
Service
92
0
20
40
60
80
100
Percent
Question: Q11b. “Now, thinking about ambulance services or emergency medical services that the City
provides, please rate each of the following, using a scale of “excellent,” “good,” “fair,” and “poor.”
Base: Respondents who have used ambulance services/emergency medical services in the past 12 months,
excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2009. A block “up” arrow () indicates a significant increase
and a block “down” arrow () indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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