City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Page 31

Ratings of Fire Department Services by Users –
3-Wave Trend (Top-Two Box—Excellent/Good)
Jan. 2008
Dec. 2009
Dec. 2010
Quality of Service
97
92
Timeliness of
Service
94
93
88
Comm. Ed. Svcs.
by F.D.
83
85
0
20
40
60
80
100
Percent
Question: Q11a. “Now, thinking about fire services that the City provides, please rate each of the following, using a
scale of “excellent,” “good,” “fair,” and “poor.”
Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.
Base: Respondents who have used Fire Services in the past 12 months, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2009. A block “up” arrow () indicates a significant increase
and a block “down” arrow () indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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