City Services Satisfaction Survey 2011 City Services Satisfaction Survey | Página 2

TABLE OF CONTENTS
BACKGROUND AND OBJECTIVES ............................................................................... 3
METHODS ...................................................................................................................... 3
USE OF DECISION ANALYST, INC. NAME ................................................................... 4
EXECUTIVE SUMMARY ................................................................................................. 5
DETAILED FINDINGS ..................................................................................................... 9
Overall Rating And Perceptions Of Arlington ...................................................... 10
Neighborhoods ................................................................................................... 17
Ratings And Perceptions Of Specific Services And Facilities ............................. 27
Perceptions Of City's Initiatives And Communication Efforts .............................. 55
Fees And Taxes ................................................................................................. 60
APPENDIX .................................................................................................................... 66
QUESTIONNAIRE......................................................................................................... 81
Decision Analyst, Inc .
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