City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 69

Overall Rating Of Arlington City Services – Trend
Handitran Transit Service
(Top Two Box—Excellent/Good)
100
80
71
60
60
73
61
60
56
40
20
0
Nov. 2002
Nov. 2003
Dec. 2005
Jan. 2007
Jan. 2008
Dec. 2009
Question: Q11: “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.”
Note: Wording of this question along with rating scale changed slightly from previous waves and will affect the
tracking of the numbers.
Base: Total respondents, excluding “don’t knows.” (Base Varies)
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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