City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 57

Overall Rating Of Arlington City Services – Trend On Getting Money’s Worth For Tax Dollars 100 80 77 ↑ 75 70 67 60 40 20 0 Dec. 2004 Jan. 2007 Jan. 2008 Dec. 2009 Question: Q21 “Thinking about the services and facilities that the city provides, do you feel that you are getting your money’s worth for your tax dollars, or not?” Base: Total respondents. (2004 n=443; 2007 n=445; 2008 n=437; 2009 n=400) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 56