City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 51

Agreement That City Keeps Citizens Informed - Trend
(Top Two Box—Strongly Agree/Agree)
100
80
77
80
76 75
Jan. 2008 Dec. 2009
60
40
20
0
Dec. 2005
Jan. 2007
Question: Q9 “How much do you agree or disagree that the City keeps you informed? Do you…”
Base: Total respondents, excluding “don’t knows.” (2005 n=432; 2007 n=431; 2008 n=419; 2009 n=391)
Note: This question asked beginning in 2005.
Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓)
indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase
and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant
at or above the 95% confidence level.)
Decision Analyst, Inc.
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