City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 44
Ratings Of Library Services/Facilities By Users –
3-Wave Trend (Top Two Box—Excellent/Good)
Jan. 2007
Jan. 2008
Dec. 2009
96
Library Facilities
96
98
94
Quality of Library
Services
92
94
88
Availability of
Materials
84
85
0
20
40
60
80
100
Percent
Question: Q13 “Thinking about the Arlington libraries that you, or anyone in your household, have visited or used in
the past 12 months, please rate each of the following.”
Base: Respondents who have visited a library in the past 12 months. (Base Varies)
Decision Analyst, Inc.
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