City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 44

Ratings Of Library Services/Facilities By Users – 3-Wave Trend (Top Two Box—Excellent/Good) Jan. 2007 Jan. 2008 Dec. 2009 96 Library Facilities 96 98 94 Quality of Library Services 92 94 88 Availability of Materials 84 85 0 20 40 60 80 100 Percent Question: Q13 “Thinking about the Arlington libraries that you, or anyone in your household, have visited or used in the past 12 months, please rate each of the following.” Base: Respondents who have visited a library in the past 12 months. (Base Varies) Decision Analyst, Inc. 43