City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 41

Ratings Of Parks And Recreation Facilities – 3-Wave Trend (Top Two Box—Excellent/Good) Jan. 2007 Jan. 2008 Dec, 2009 90 87 91 Overall Quality of Parks 93 Overall Programs and Facilities 85 90 ↑ 93 Appearance of Parks and Facilities 83 90 ↑ 87 Parks and Recreation Programs/Classes 80 85 85 Safety of Parks and Facilities 75 81 ↑ 85 Range of Activities 77 80 0 20 40 60 80 10 0 Percent Question: Q12a “Now, thinking about the Arlington parks and recreation facilities, please rate each of the following, using a scale of “excellent”, “good”, “fair”, and “poor”. Base from 2009: Total respondents, excluding “don’t knows.” (Base Varies) Base up to 2008: Have visited or used … in past 12 months, excluding “don’t knows.” (Base Varies) Statistical Note: A single-line “up” arrow (↑) indicates a significant increase and a single-line “down” arrow (↓) indicates a significant decrease from the last wave in 2008. A block “up” arrow (×) indicates a significant increase and a block “down” arrow (Ø) indicates a significant decrease from the first wave in 2000 (i.e., difference significant at or above the 95% confidence level.) Decision Analyst, Inc. 40