City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 34

Ratings And Perceptions Of Specific Services And Facilities
Fire Department. As noted earlier, the Arlington fire department continues to be rated
very high. Virtually all residents who have contacted and used fire services rate the fire
department “excellent” or “good” on quality of service, timeliness of service, and overall
satisfaction. However, it is notable that rating of community education services by the
fire department continue to show a downward trend (albeit not statistically significant),
but still viewed positively among citizens.
Ambulance/Emergency Medical Services. Among users in the past 12 months,
ambulance and emergency medical services are rated very high on quality of service
and timeliness of service, with most (88%) feeling satisfied overall.
Streets. Streets in Arlington continue to be perceived generally as an area where there
is much room for improvement. Some of the most needed areas for improvement
include management of traffic flow (including traffic flow in the Entertainment District
and management of traffic on the major thoroughfares during peak times), overall
condition of streets and roads, and quality of street repair services.
However, compared to 2008, there are significant improvements in perceptions of
streets in Arlington. The areas that indicated improvements are:
• Maintenance of medians and right-of-ways
• Street sweeping and cleaning
• Managing traffic on the major thoroughfares, not including highways, during peak
traffic times.
Parks/Recreation Facilities. Residents in Arlington perceive the overall quality of
parks and recreation facilities very positively, with top-two-box ratings of all attributes
80% or higher. Specifically, compared to 2008, there are significant improvements in
citizens’ perceptions of parks and recreation facilities. The areas that indicated
improvements are:
• Overall parks and recreation programs and facilities
• Quality and appearance of parks and recreation facilities or centers
• Safety of parks and recreation facilities.
Decision Analyst, Inc.
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