City Services Satisfaction Survey 2010 City Services Satisfaction Survey | Page 3

TABLE OF CONTENTS
BACKGROUND AND OBJECTIVES ............................................................................... 3
METHODS ...................................................................................................................... 3
USE OF DECISION ANALYST, INC. NAME ................................................................... 4
EXECUTIVE SUMMARY ................................................................................................. 5
DETAILED FINDINGS ................................................................................................... 10
Overall Rating Of Arlington And City Services .................................................... 11
Neighborhoods ................................................................................................... 20
Ratings And Perceptions Of Specific Services And Facilities ............................. 33
Perceptions Of City's Communication Efforts And Initiatives .............................. 46
Fees And Taxes ................................................................................................. 54
APPENDIX .................................................................................................................... 59
QUESTIONNAIRE......................................................................................................... 86
Decision Analyst, Inc.
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